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About the Author
Chris Kossen PhD is a senior lecturer in Public Relations and Communication at the University of Southern Queensland with 25 years teaching experience. As a leaning and teaching specialist his current interests include embedding professional and career skills and development of online pedagogies, particularly, micro-learning with a focus on increasing and enhancing student engagement and success.
Eleanor Kiernan is a Senior Lecturer and has been involved in a large core communication source in the School of Humanities and Communication, Faculty of Business, Law, Education and Arts at the University of Southern Queensland. She is interested in all aspects of communication and the application of theory to real personal and professional contexts.
Jill Lawrence is a Professor and Head of School (Humanities and Communication) in the Faculty of Business, Education, Law and Arts (BELA) at the University of Southern Queensland. Her research interests are the First Year Experience, transition and retention in higher education and cross-cultural communication.
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